MUNICH, GERMANY & READING, UK– January 29, 2019 - The Hycom Group today announced a new partnership with Elastic Path, the pioneer of headless commerce and creator of the world’s first and only microservice-based commerce platform with powerful API orchestration. This enables high-growth business leaders to deploy innovative commerce experiences faster, at a lower risk and greater scale than any other solution in the market. The Munich-based subsidiary Hycom.digital GmbH is leading the partnership with Elastic Path and together, are taking the most flexible and scalable headless commerce platform to market.
The Hycom Group will become one of Elastic Path's leading European partners and expand its portfolio of solutions to improve customer service, sales applications and omnichannel strategies for its customers. The partnership will empower businesses to transform every customer interaction, across B2C, B2B, B2B2C, and B2B2B use cases into unique and engaging digital commerce experiences. Krzysztof Łukaszuk, CEO of the Hycom Group, emphasizes that “improving users’ experience is Hycom’s top priority and focus in every project. Elastic Path’s headless approach fits perfectly here and goes along with our portfolio of products and services including modern e-commerce and self-service systems supported by chatbots that can help buyers place orders".
Thanks to the headless approach and separating front-end customer experiences from the main e-commerce engine, it’s possible to focus on specific requirements for each channel and, at the same time, not be afraid of losing consistency between them. The customer experience stays at the heart of the digital solution, being the primary focus of any digital transformation. Jason Smith, Regional VP of Sales, EMEA at Elastic Path, is excited about the partnership and emphasizes "Elastic Path offers a headless commerce platform and all the necessary functionalities of modern digital e-commerce so our customers can focus on the needs and expectations of buyers who use many channels - web, mobile, app, chatbot, kiosk etc.".
One of the biggest benefits of working with Hycom and Elastic Path is Commerce Innovation. Both Hycom and Elastic Path attach great importance to technical agility. Improving front-end creativity with minimal dependency on IT is the key to enabling, and accelerating, innovation and a perfect foundation for building powerful, agile teams responsible for delivering high-quality, well-thought-out customer experiences. Reducing complexity is also a major business objective for companies, helping them to deliver experiences faster, at a lower cost, and increased value through high-quality projects. Rafal Warmbier, CEO of Hycom.digital GmbH, underlines this goal once again. He mentions that "the cooperation is a great opportunity for both companies to position themselves in the DACH market and develop joint projects in the telecommunications, utilities and manufacturing sectors".
There are huge opportunities for clients of both Elastic Path and Hycom Group to become more customer-centric, competitive through experience, and significantly improve their operational efficiency.
Find out more about Hycom.digital and Elastic Path’s approach to headless e-commerce. Contact us and set up a workshop individually adapted to your company’s needs. E-mail: office@hycom.digital.
About hycom.digital GmbH:
The Hycom Group is represented by over 300 employees in offices in Germany and Poland. The experienced team designs and delivers digital change of service and sales travel through tangible business value and outstanding customer experiences. Customers who want to build a customer-focused service, sales applications and omnichannel platforms will benefit from the value-based process and experienced team of experts working with an agile delivery model. The Hycom Group's customer solutions are based on robust customer service principles and sales platforms. These solutions serve millions of customers from top European companies such as Deutsche Telekom, Bosch, BSH, Orange and Fortum.
Contact in Germany: Hycom.digital GmbH, Leopoldstrasse 154, 80804 Munich, www.hycom.digital
Contact person: Dr. Jörg Reiser, Communication Manager, joerg.reiser@hycom.digital
About Elastic Path:
As the pioneer of headless commerce, Elastic Path created the world’s first and only microservice-based commerce platform that enables every business leader to achieve remarkable digital agility through easy-to-use business user tools, a comprehensive library of pre-built commerce applications, and the unmatched ability to extend the platform. With Elastic Path, organizations across every business model can deploy revolutionary commerce experiences faster, at a lower risk and greater scale than any other solution in the market. If you want to harness the power of full commerce freedom, turning any device, touchpoint or experience into a purchase environment, Elastic Path is the right partner for you. Elastic Path has offices in Canada, the U.S and U.K with a team of employees, customers and partners that span the globe. Learn more at www.elasticpath.com.
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